Publications

·  P. Ajgaonkar, L. Wang, and M. Alam, “Simulation Studies on ZigBee Communications for Home Automation and Networking,” IEEE AUTOTESTCON 2010 Conference on Automatic Test Systems for US Military and Aerospace Systems, Orlando, FL, September 2010

Courses Undertaken

·  OpenStack Architecture and Deployment

Activities

·  WGTE-TV Artificial Intelligence Program Segment                                                              

Ø Contributed Research Information on Wireless Sensor Networks for ON-AIR Broadcast

·  Vice-Chair of Institute of Electrical and Electronics Engineers (IEEE) for Spring-09 Term

·  Presented at the 1st Annual Midwest Graduate Research Symposium in Toledo, OH on “ZigBee Communications in Advanced Metering Infrastructure for Smart Grid Applications”, March 2010

Work Experience

Client: AT&T

Date: December 2011 – Present

Role: Operational Certification and AdvancedTechnical Customer Support Engineer

Responsibilities:

·  Servicing customers for diagnosing, reproducing, and resolving issues on a daily basis

·  Collaborating with cross-functional teams in operations and project management to ensure customer satisfaction

·  Providing IT Support – Debugging, Provisioning, and Call Verification in IP based

communication networks

·  Analyzing and troubleshooting complex network, using protocols analysis tools such as Wireshark and Tektronix IRIS

·  Maintain and provide documentation of technical support issues using defect reporting tools

·  Interface with vendors for defect resolution, defect replication and analysis

·  Troubleshoot, analyze data traffic, and validate the turn up of a new VoIP network

·  Knowledge of quality/bug tracking systems (HP Quality Center, TMATS) and testing processes

·  Expertise in VoLTE End-to-End testing involving different IMS (IP Multimedia Sub-system) elements in AT&T– ITN

·  Analyze IMS Core Network Performance KPIs and statistics for VoLTE / CVoIP / Diameter testing; such as Registration Rate (RPS), CPU, Call Set-up Success Rate, memory, maximum load, and SIP Error Codes Distribution

·  Experience in Cloud Computing –AT&T Integrated Cloud [AIC], Network Virtualization, vUSP platform

Client: Hewlett-Packard

Date: 2011

Role: Test Engineer / QA Engineer

Responsibilities:

·  Experience in working on Hewlett-Packard’s state-of-the-art product “Network Node Manager i (NNMi)” in Agile (Scrum) environment with frequently changing features set and stringent timelines

·  Executing test cases using HP Quality Center (QC) to perform testing including Regression Testing, Acceptance Testing, Integration Testing, and Product Testing

·  Expertise in creating test plans; writing new test cases and updating the existing ones based on the requirements

·  Installation, configuration, and development efforts based on the solution architecture

·  Experience in deployment and configuration of NNMi

Client: Covington Creative LLC

Date: 2011

Role: IP Telephony Engineer

Responsibilities:

·  Experience with VoIP, IVR, ACD, Session Management, CDT, SIP, SAP BCM, and SIP-enabled contact centers

·  Experience in telecommunication implementation and unified messaging implementation

·  Knowledge / Experience with IP telephony protocols

·  Experience in Windows, Linux, and UNIX operating systems

·  Experience with Call Recording and Workforce Management Systems

Client: AVAYA GLOBAL CONNECT LIMITED

Date: 2008

Role: Technical Support Engineer / Telecommunications Network Engineer

Responsibilities:

·  Hands-on experience in Avaya LAN IP Telephony

·  Expertise in VoIP PBX

·  Experience in NICE Call Recording system

·  Monitoring, Testing, and Installation of Avaya DEFINITY Servers, Avaya Session Manager, NICE Server, CMS Server, Avaya S8000 series, and SYMON Server

·  Expertise in customer issue resolution on Avaya products

·  Dealt with Avaya Communication Manager for providing control to Avaya Media Gateways and Avaya communications devices

·  Health check / Site Audit / Asset Verification

Academic Experience

THE UNIVERSITY OF TOLEDO2008 - 2010

·  Graduate Assistant in the Electrical Engineering and Computer Science (EECS) Dept.

Ø        PR departmental booklet publishing team member

Ø        Graded assignments, conducted labs, and graded lab reports for 25 students

·  College of Law Student Multimedia Assistant

Ø        Technology troubleshooting, providing computer desktop and audio-visual support for

     Classes and events

Ø        Participating in the evaluation and design of technology installations

Tata Institute of Fundamental Research (T.I.F.R.), Bombay, India                        2006 - 2007

·  Research Assistant - Intern

Ø        Conducted research on the topic “Output Monitoring and Gain Stabilization of a Scintillation

  NaI (T1) Detector

Ø        Successfully implemented a system for the gain stabilization of radiation detectors, which is

  not generally stabilized due to high count rate, pile-up problem and dead time effects